'...we believe that we must actively seek the views of our residents.'

'Residents are...supported and encouraged to pursue their own hobbies and interests.'

'We encourage our residents to tell us if there is anything we can do differently to provide the care that they feel they want or need.'

'...personal care... is always provided in a friendly and efficient way.'

'We are often able to accompany residents to medical appointments...'

our values title

Providing a Quality Service

To help us continually improve the quality of our services for residents at Highfield, we believe that we must actively seek the views of our residents through our care planning process, questionnaires, interviews and informal comments or suggestions.

Photo of residents in own room

Quality of Life

We look for ways to help and support our residents in continuing to lead an active and fulfilled life.

Activities

A range of activities are organised by staff. Residents are also supported and encouraged to pursue their own hobbies and interests.

Food

At Highfield we consider that the quality and presentation of food is an important factor in determining the health, well-being and quality of life of our residents.

Accommodation

We believe that having a clean, tidy and well-maintained environment enhances the quality of life for our residents. Our Housekeeper oversees the cleaning in the home.

  • We ask all our residents about the leisure activities they enjoy so that they can be helped to continue to enjoy them.
  • We ask all our residents for suggestions of activities and events that we can organise.

Exercising choice and control

We believe that our residents should be able to make their own decisions about their daily life wherever possible.

  • All residents are fully involved in creating an agreed care plan which outlines how we care for our residents. This care plan helps us to provide a service which meets individual needs and preferences.
  • Our care plans are reviewed monthly and on a continuous basis. We also have annual care review meetings to which we encourage family members or friends to attend if that is the wish of the resident. We encourage our residents to tell us if there is anything we can do differently to provide the care that they feel they want or need.
  • We make sure that our residents are given all the information about the options available to them, so that they are able to make informed decisions.

Making a positive contribution

We believe that in moving to Highfield, our residents should continue to feel a part of the wider community.

  • We host charity coffee mornings at Highfield.
  • We support our residents to use their democratic right to vote it they wish to.
  • We help our residents to attend local events and functions.

We value the contributions that residents make to life at Highfield.

  • We actively seek the views of our residents on how we provide our services through interviews and questionnaires. We want our residents to know that their views are valued, and that they have a say in how services are provided.
  • We provide flowers and materials so that residents can arrange flowers for the home if they so wish.

Personal Dignity and Respect

It is an absolute priority for us that our residents are valued as individuals, and that their privacy and dignity are valued and protected.

  • As our residents begin to need more help with their personal care, this is always provided in a friendly and efficient way.
  • Our staffing levels ensure that residents are always given the time they need.

Physical Health and Emotional Well-being

We act to promote the physical and emotional well-being of our residents.

  • We maintain a good working partnership with local health professionals (doctors, consultants, district nurses, chiropodists).
  • Our Care Planning and Care Reviews cover all areas of physical and emotional health. Our processes ensure that we note any changes and take the action that is needed.
  • We carry out and review risk assessments in areas such as manual handling and pressure sores.
  • Where necessary we help residents in monitoring their blood pressure, pulse, and blood sugar levels.
  • We are often able to accompany service users to medical appointments, or will ensure that transport is arranged on behalf of the resident if that is appropriate.

Accessing additional products and services

Although most of the costs for every day living are included in the room fees, we believe that we should help our residents to access additional products and services if they wish.

What is included?

  • Fully trained staff
  • Excellent home-cooked meals and snacks
  • Provision for Special Diets
  • Laundry Service
  • A range of activities
  • Personal Care
  • Furniture and Bedding

What is not included?

  • Hairdressing
  • Chiropody
  • Newspapers
  • Toiletries
  • If residents choose not to hold their own money then Highfield Residential Home will make purchases on their behalf if requested, and then send out invoices of sundry purchases every two months.
  • We keep a stock of items such as toiletries, chocolates, sweets, cards, stationery and stamps which our residents may pay for by cash (on a no-profit basis), or which we can add to our invoices of sundry purchases.
  • If residents find they need cash, we can loan up to £25 which we will add to the sundry invoices.
  • Where possible, we will also arrange or provide transport into Marlborough so that residents may visit the shops or visit the bank.